We are Vegas Strong

Clark County Family Assistance Center for Victims of the Las Vegas Strip Shooting

Clark County, in partnership with federal, state, local and community agencies has opened the Family Assistance Center (FAC) to address the immediate needs and provide information, support and resources to victims and their families of Sunday’s Las Vegas Strip shooting.  Services include victim advocacy, lodging, air travel, consulate services, ground transportation, counseling/spiritual care, legal assistance, securing identification documents, health insurance, workers compensation, health care assistance and more.

The center is a safe haven location and is not open to the media or the general public. 


South Hall of the Las Vegas Convention Center, which is best accessed off Sierra Vista Street off Swenson Road.


Hours of Operation:

The FAC will be open 9 a.m. to 7 p.m. daily until further notice.             


Assistance by Phone:                                                                       

For those who cannot visit the FAC in person, victims and their family members can call to get answers to questions and get connected to resources and services they may need. Local callers should dial (702) 455-AIDE (2433); out-of-state callers should dial 1-833-299-AIDE (2433). The phone line is staffed daily from 8 a.m. to 4:30 p.m.


FAC Resources/Organizations Available:

Lodging Assistance

  • Las Vegas Visitor and Convention Authority
    • Serving as a liaison between those impacted and area hotels that have offered complimentary accommodations. Also providing area information for those from out of the area.

Travel and Transportation Assistance

  • Allegiant, Southwest, American, United, Delta, Virgin, Spirit, Amtrak
    • Issuing refunds or booking future travel accommodations for the family members of those physically injured and hospitalized and family members of the deceased.
    • Offering repatriation of the deceased to domestic locations.
  • JetBlue
    • Providing travel for immediate family members of the deceased or injured. Travel must be completed by October 31.
    • Offering repatriation of deceased to JetBlue’s non-stop destinations: Fort Lauderdale, Long Beach, JKF, SFO and Boston.
  • Local Transportation
    • Both the Taxicab Authority and Uber are providing complimentary transportation to and from the Family Assistance Center (this includes from area hospitals). Victims should mention they are a victim of the Las Vegas Strip Shooting to receive the complimentary fare.

American Red Cross

  • Providing mental health, health services and spiritual care to those visiting the Family Assistance Center.
  • Facilitating and acquiring durable medical goods/services for clients impacted by disasters, so the clients don’t have to navigate these providers by themselves.

FBI Victim Services Division

  • Identifying victims of federal crimes, provide victims with information, assistance to injured victims and families.
  • Helping reconnect victims and family members with personal property.

MGM Resorts

  • Supporting guests who need to extend their stays or get refunds, collect belongs of those injured or deceased who were staying in their hotels.
  • Answering hotel-related questions.
  • Offering Human Resources available for their employees in need.

Department of Motor Vehicles

  • Connecting victims and family members with information about the process for replacing identification and information regarding vehicles. 
  • Providing onsite assistance for services that can be obtained electronically.

Legal Services

  • Legal Aid Center of Southern Nevada and the State Bar of Nevada – Providing free legal assistance to victims and their families to navigate their way through civil issues including child custody, life insurance claims, immigration and visa assistance, probate and wills.

Las Vegas Metro PD Victims Services/State of Nevada Attorney General’s Office

  • Providing Victim Services and assisting victims with Victims of Crime Application completion which provides help with expenses such as medical bills, mental health counseling and funeral expenses up to $35,000.

Clark County Social Services

  • Providing guidance on a variety of county services that may be available to assist families in need.

Consulate and Resource Information

  • Information submitted from a variety of consulates is available.